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Dashboard

Support
Updated: 6/18/2025

Dashboard - Support Center

The Dashboard in the Athena School Management System's Support Center module provides a centralized overview of customer support performance through ticket status, priority, and category distributions.

Workflow Overview

🏠 Home > 🎧 Support > 📊 Dashboard

Layout

dashboard-support.png

Navigation Tabs

  • Dashboard Tab – Highlights overall ticket statistics.

  • All Tickets Tab – Directs to the detailed list view of all support tickets.

Key Features

Dashboard Tab

dashboard.png

Ticket Status Overview – Visual summary of ticket lifecycle stages:

  • Total Tickets – Total number of tickets raised.

  • Open Tickets – Tickets that are newly created and not yet handled.

  • In Progress – Tickets currently being worked on.

  • Resolved – Tickets successfully completed or closed.

Priority Distribution – Breaks down tickets by urgency:

  • Urgent Priority – Highest severity tickets requiring immediate attention.

  • High Priority – Tickets needing prompt response.

  • Medium Priority – Standard issues to be resolved in regular time.

  • Low Priority – Minor issues or general inquiries.

Category Distribution – Categorizes tickets by nature:

  • Technical – Issues related to system functionality.

  • Billing – Queries or problems regarding payments.

  • General – Non-specific or general questions.

  • Bug Reports – Issues reporting defects or errors in the system.

  • Feature Requests – Suggestions for new features or improvements.

All Tickets Tab

all-tickets.png

  • Search Bar – Search tickets by title, description, or keywords.

Filters – Refine ticket results based on the following dropdowns:

  • Status – Filter by ticket status: Open, In Progress, Resolved, Closed, Unrecognized.

  • Priority – Filter tickets by urgency: Low, Medium, High, Urgent, Unrecognized.

  • Category – Filter by issue type: Technical, Billing, General, Bug Report, Feature Request, Unrecognized.

  • Tenant – Select tenant for multi-tenant environments.

  • Clear Filters – Reset all applied filters to view full ticket list.

  • Ticket Table View – Displays all support tickets based on applied filters (pagination and sorting options available).

Ticket Table Actions

All created tickets are displayed in a structured table. Each ticket includes an Action button with the following options:

  • View Details – Open a detailed view of the ticket information.

open-ticket.png

  • Edit Ticket – Modify ticket fields including status, priority, or assigned personnel.

edit-ticket.png

  • Delete Ticket – Permanently remove the ticket from the system after confirmation.

delete-ticket.png

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